Our products are in stock and ready to ship unless otherwise noted on the website.

Unless noted on our website, most products are in stock and will ship the same day for online orders received before 2 PM PST. POs received before 12 PM PST are generally shipped the same day. Promira Serial Platform orders have a 24-hour lead time for processing. Larger volume orders may also require additional processing time.

Online Store: Customers can purchase our products directly through our online store via credit card.

Purchase Orders: We also accept Purchase Order (POs) from pre-approved companies. Order minimums apply. To become approved, please contact sales for more information.

Wire Transfer or Bank Check: We can accept payment by wire transfer or bank check. We require that payment be received in full before the product is shipped. There is an additional USD $35 processing fee. There may also be an additional fee for the wire transfer. In-stock items usually ship within 1-2 business days of the funds clearing.

Yes, you can do so via your online order. Please choose “Use My Own Shipping Account” during checkout. Provide the speed of delivery, account number, and account zip code. Shipping costs will be removed from the order at that time. Please note, the account number must be valid to avoid shipping delays.

Yes, Total Phase has partnered with distributors across Europe, Asia, and South Africa. A full list of our authorized distributors, their location, and their contact information can be found here.

After placing your order online, please send your Sales Tax Exemption Certificate to sales@totalphase.com referencing your order number. Sales will then process this exemption.

You can receive an instant quote on our website using our online quote generator. To do so, please click the “Request Quote” button on the corresponding product page, enter the product quantity, and fill out the quote form accordingly. You will receive an instant quote to your email address, including shipping estimates.

We recommend referencing our Quick Start Guides to quickly get started using our tools. These guides provide step-by-step instructions for installing drivers, setting up hardware, configuring software, and performing basic tasks. For more in depth information on using these tools, please refer to the corresponding Hardware/Software/Accessory User Manuals.

Yes, Total Phase offers free software GUIs and APIs included with the purchase of our products. The corresponding available and required software is provided on each product page under “What’s Included” and “System Requirements”. Creating an account is required to download software from the Total Phase site.

Yes, Total Phase offers a 50% discount on select products to customers with a valid .edu email. For more information, please click here.

Our Return Policy can be found here. To initiate an RMA, please email support@totalphase.com.